An Air Canada passenger is suing the airline for $2,463, claiming someone stole gifts from his baggage. (CBC)
An Air Canada passenger is suing the airline, saying his Christmas presents were stolen from his baggage.
Peter Darcy flew from London to Vancouver on Dec. 15. Sometime after he checked his bags in with Air Canada at Heathrow airport, someone broke the locks on the luggage and took the gifts that were inside.
It wasn't until Darcy got his bags home on B.C.'s Sunshine Coast that he saw someone had tampered with the locks and made off with about $1,000 worth of valuables, he said.
He said he called Air Canada and asked the woman who answered if the theft was a matter for the airline or the RCMP.
"She asked me what an RCMP was," Darcy told CBC News. "I asked her where she was and she told me that she was in Delhi."
He reported the theft to police after what he said were two more days mostly spent on hold with Air Canada's automated phone systems.
Darcy said it's easy to imagine more sinister baggage scenarios than what happened to him.
"One of the concerns I would have … is not just the fact that someone can break in and take something out. It's someone could break in and put something in."
The airline has been slow to respond, Darcy said.
"I'm as aggrieved at wasting four days of my time as I am of being a victim of the whole thing," Darcy said. "It's quite frustrating."
Air Canada declined to comment on the lawsuit and Darcy's allegations.
An Air Canada passenger is suing the airline, saying his Christmas presents were stolen from his baggage.
Peter Darcy flew from London to Vancouver on Dec. 15. Sometime after he checked his bags in with Air Canada at Heathrow airport, someone broke the locks on the luggage and took the gifts that were inside.
It wasn't until Darcy got his bags home on B.C.'s Sunshine Coast that he saw someone had tampered with the locks and made off with about $1,000 worth of valuables, he said.
He said he called Air Canada and asked the woman who answered if the theft was a matter for the airline or the RCMP.
"She asked me what an RCMP was," Darcy told CBC News. "I asked her where she was and she told me that she was in Delhi."
He reported the theft to police after what he said were two more days mostly spent on hold with Air Canada's automated phone systems.
Security concerns
On Thursday, Darcy filed suit in small-claims court for his losses and his time, which he calculated to be $2,463.Darcy said it's easy to imagine more sinister baggage scenarios than what happened to him.
"One of the concerns I would have … is not just the fact that someone can break in and take something out. It's someone could break in and put something in."
The airline has been slow to respond, Darcy said.
"I'm as aggrieved at wasting four days of my time as I am of being a victim of the whole thing," Darcy said. "It's quite frustrating."
Air Canada declined to comment on the lawsuit and Darcy's allegations.
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