Wednesday, December 22, 2010

Airlines challenge EU regulation

During the Icelandic volcano delays, some airlines challenged that rule. Ryanair would only reimburse passengers for the cost of their tickets.

Passengers camp out in Terminal 1 at Heathrow Airport. While European rules dictate that airlines must provide reasonable food and accommodation to passengers, it's up to the airline how that rule is applied. 
Passengers camp out in Terminal 1 at Heathrow Airport. While European rules dictate that airlines must provide reasonable food and accommodation to passengers, it's up to the airline how that rule is applied. 
According the British government, passengers flying from a European airport on an EU carrier are covered by that rule. British citizens flying a Canadian carrier from Canada are not.
"Our federal regulator, pretty much Transport Canada or the Canadian Transportation Agency, doesn't have any jurisdiction in the European market, only in the Canadian market. So even if there was some protection, it's really limited to the country of origin," Erickson said in an interview with CBC News.
WestJet spokesman Robert Palmer told CBC News that his airline has a policy of providing food and accommodation for passengers who are stranded overnight, even though its not obligated to do so.
"It was about four years ago now we decided it shouldn't matter whether your flight is delayed or cancelled by Mother Nature, even though that's an act of God and beyond our control, it doesn't change the fact that you're our guest," he said in an interview.
WestJet does not offer flights to Europe and does not have any passengers stranded because of the travel chaos there.



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